At 1jjcom, we take the privacy and security of your personal data seriously. This Privacy Policy explains precisely what information we collect from Pakistani players, how we use it, who we may share it with, and what rights you hold over your own data.
1jjcom ("we", "us", "the Platform") is the operator of the online gaming and sports betting services available at 1jjcom.net. In the course of providing those services to registered players in Pakistan and elsewhere, 1jjcom necessarily collects and processes certain personal information about you. We are committed to handling that information responsibly, transparently, and in compliance with the data protection principles embedded in our international gaming license obligations.
This Privacy Policy sets out, in plain terms, the personal data we collect, the reasons we collect it, the lawful bases on which we process it, how long we keep it, the limited circumstances under which we share it with third parties, and the rights you hold as a data subject. We encourage all 1jjcom users — whether you access us from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan — to read this policy carefully and to contact us if anything is unclear.
References to "personal data" in this policy mean any information that identifies you or could reasonably be used to identify you, either on its own or in combination with other data we hold.
1jjcom collects personal data in several categories depending on how you interact with the platform. The categories of data we may hold about you include:
1jjcom collects your personal data through the following means:
We process your personal data only for specific, documented purposes. The table below summarises the key purposes for which 1jjcom processes your data and the type of data involved in each case:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, technical |
| Age verification and KYC compliance | Identity, financial |
| Processing deposits and withdrawals | Financial, identity |
| Providing gaming and betting services | Gaming, technical |
| Fraud detection and prevention | All categories |
| Responsible gaming monitoring | Gaming, identity |
| Customer support and dispute resolution | Identity, communications |
| Marketing and promotional communications | Identity, contact, gaming |
| Regulatory reporting and audit | Identity, financial, gaming |
| Platform improvement and analytics | Technical, gaming (anonymised) |
1jjcom processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:
1jjcom does not sell your personal data to any third party. We share your data only in limited, controlled circumstances and always under appropriate contractual safeguards:
We engage third-party processors to provide services on our behalf, including payment processors (for JazzCash, EasyPaisa, HBL, Meezan Bank, and card transactions), identity verification agencies, cloud infrastructure providers, and customer support tooling. These processors are contractually bound to process your data only for specified purposes and may not use it for their own commercial ends.
Certain casino games on 1jjcom are supplied by third-party software providers. When you play those games, limited gameplay data is shared with the relevant provider to facilitate the game session and to allow them to fulfil their own regulatory audit obligations.
1jjcom may disclose your personal data to regulatory bodies, licensing authorities, law enforcement agencies, or courts where required to do so by applicable law, legal process, or regulatory direction. We will notify you of such disclosures where legally permitted to do so.
Where we suspect fraudulent activity, we may share relevant data with fraud prevention agencies and other operators under data-sharing frameworks established for that purpose within the gaming industry.
1jjcom retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
Once the relevant retention period has expired and no legal or regulatory obligation requires continued storage, 1jjcom will securely delete or irreversibly anonymise your personal data.
1jjcom implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While 1jjcom takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights, 1jjcom will notify affected users promptly and take immediate remedial action.
1jjcom uses cookies and similar tracking technologies on the 1jjcom.net website and platform. A cookie is a small text file placed on your device when you visit the platform. We use the following categories of cookies:
These cookies are essential for the operation of the 1jjcom platform. They enable core functions such as your 1jjcom Login session, security features, and payment processing flows. These cookies cannot be disabled without rendering the platform non-functional.
We use analytics cookies to understand how players interact with the 1jjcom platform — which pages are visited most frequently, where users encounter errors, and how navigation flows are used. This data is collected in aggregated, anonymised form and helps us improve the platform experience for all Pakistani users.
These cookies remember your preferences — such as your preferred language and currency display — so that the platform behaves consistently across sessions without requiring you to re-enter settings each time.
With your consent, we may use marketing cookies to deliver relevant promotional content and to measure the effectiveness of our promotional campaigns. You may withdraw consent to marketing cookies at any time by adjusting your browser settings or contacting 1jjcom customer support.
As a data subject, you hold a number of rights with respect to the personal data that 1jjcom holds about you. These rights are described below. To exercise any of these rights, please contact us using the details in Section 14.
Request a copy of the personal data 1jjcom holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no longer a legal or contractual basis for us to retain it.
Request that we restrict processing of your data while the accuracy of that data or our basis for processing it is under review.
Request that we provide your personal data in a structured, machine-readable format for transfer to another controller.
Object to processing based on legitimate interests, including profiling and direct marketing communications.
1jjcom will respond to all valid data subject requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 60 days and will notify you of any such extension. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
The 1jjcom platform is strictly for persons aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data on the platform, we will immediately close the account, delete the associated data, and return any deposits made in accordance with our responsible gaming obligations.
If you believe that a minor has accessed 1jjcom, please notify us immediately at the contact details in Section 14 so that we can take prompt action.
In order to provide its services, 1jjcom may transfer your personal data to servers or processors located outside Pakistan. Where such transfers occur, 1jjcom ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent mechanisms — to protect your data to a standard that is at least equivalent to the protections described in this Privacy Policy.
Our primary infrastructure is hosted on reputable cloud platforms with data centres in jurisdictions that maintain robust data protection standards. Transfers to third-party game providers and payment processors are governed by data processing agreements that impose equivalent obligations on those processors.
1jjcom reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new purpose for processing or a new category of data sharing — we will notify registered users via their registered email address and via an in-platform notification prior to the changes taking effect. The revised policy will be published at this URL with an updated effective date.
Your continued use of the 1jjcom platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should cease using the platform and may request account closure in accordance with the process described in our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about how 1jjcom handles your personal data, please contact our support team through the following channels:
Please include "Privacy Request" in the subject line of any email and provide sufficient detail to allow us to identify your account and process your request efficiently. Do not include sensitive information such as passwords or full payment card details in any email communication to us.
Every Pakistani player on the 1jjcom platform benefits from these built-in data protection principles.
All data transmitted between your device and the 1jjcom platform is protected by bank-grade 256-bit SSL encryption. Your personal and financial information is secured in transit at all times.
Card payments processed via Visa and Mastercard are handled by our PCI-DSS certified payment processor. 1jjcom never stores full card numbers or CVV codes on its own servers.
Your CNIC and identity documents submitted for KYC are handled under strict access controls and stored in encrypted form. They are used solely for identity verification and regulatory compliance.
1jjcom will never sell, rent, or trade your personal information to advertising networks or data brokers. Your data stays within 1jjcom and its carefully vetted service providers only.
Manage your marketing preferences, cookie consent, and data access rights directly from your account settings or by contacting our 24/7 support team. You are always in control of your data.
As an internationally licensed gaming operator, 1jjcom is subject to regular audits covering data handling practices. Our privacy commitments are not voluntary — they are a regulatory requirement.
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